Contact
Talk to a person
Pick whoever fits — a message that lands with the right desk gets answered faster than one that has to be forwarded twice.
Who to write to
General and commercial
Partnerships, institutional buying, or anything that does not fit below.
ops@freetrader.africaVerification and compliance
KYC review, documents, AML questions, or a data request.
compliance@freetrader.africaHubs and warehouses
Accreditation for a collection hub, warehouse or cold storage site.
operations@freetrader.africaIf you are stuck signing in
Two things are worth trying before you write. If a verification code has not arrived, ask for it again and choose the other channel — the resend deliberately re-reads your choice rather than sending down the path that already failed you.
If your account says it is locked, that is after repeated failed sign-ins and it clears by itself; the message says when.
The company
FreeTrader Agri-Produce Exchange (Private) Limited, registered in Zimbabwe.
The platform is deployed per market, through a separate entity in each. Botswana, Malawi and the Caribbean follow Zimbabwe — the schedule is on the about page.